Smart Rural Network Society: a community based portal (NL)

Project partners Organizations participating in the execution of the project: Province of Fryslân Municipality of Kollumerland (Representatives of) the Village of Burum DHV (general project management) Trees Process inspirator (project management Care-project) Trivici (development and implementation digital platform) Partoer (Research and Monitoring) Timpaan Welzijn (Welfare organisation) Jan Zijlstra, local ICT-entrepreneur Het Friese Land (Home Care organisation) Different providers of telecare/e-health solutions (a.o. the Caretakers) Kabel Noord (local broadband company) Bibliotheekservice Friesland (Library organisation) General practitioners, physiotherapists and pharmacists

Other interested organisations closely following the project: Municipality of Dantumadiel Municipality of Dongeradeel Municipality of Achtkarspelen Stichting Welzijn het Bolwerk (Welfare organisation) Pasana (Care organisation) Zorggroep Noorderbreedte (Care organisation) Doarpswurk (organisation representing small rural villages) Ministry of Internal Affairs SEV (National organisation for experiments in housing)

Contact data
Mr. Martijn Ledegang
Department of Economic Affairs
Province of Fryslân
tel: +31 58 2925947/+31 655810296
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Key Words: transferability, access, services, healthy ageing, community building, neighbourship, digital platform, social quality, digital services, citizen participation, e-care

Main problems to be solved (analysis) Due to scaling, ageing of the population, and population crimp effects, villages in the rural areas in the Northeastern part of Fryslân are faced with a serious decrease and decline of the level of services and facilities/amenities. This has a negative impact on the liveability and the attractiveness of these villages.

In this pilot project we will develop a concept that will bring back services and facilities/ amenities to the village of Burum, in a digital way. Services and facilities/amenities which have disappeared or tend to disappear. In this way we try to maintain or restore the level of services and facilities to a level desired by the inhabitants of the village. Furthermore we will try to strengthen the position of the townhouse as a social hot spot in the village, by adding new (digital) functions. Compare project Virtual office Policy frameworks to be dealt with/fitting in: The project relates to the following policy areas on a regional (Province of Fryslân) and local (Municipality of Kollumerland) level: Rural development; Shrinkage; Care and Welfare; Healthy Ageing; Economic Development; ICT and Broadband.

Aim of the project • To improve the liveability and the attractiveness of the village of Burum, thus contributing to the wellbeing of the inhabitants and enabling the village to stay or become a good place to live; • To create new dynamics in the village of Burum; • To increase the community spirit and a stronger community feeling (social cohesion); • To extend the availability and accessibility of services and facilities for a wide range of categories of inhabitants of Burum, but especially for elderly people;  To facilitate elderly people and people with chronic diseases to remain in the village as long as possible and to increase their social participation (to decrease social isolation);  To develop new ways of connecting people, interaction, communication, and offering services, in close cooperation with a wide range of service providers;  To strengthen the social function of the townhouse;  To develop new transferable and upscalable concepts, products, services and/or applications enhancing new economic activities and business models for the local/regional companies and organisations involved.

(Expected) Results - An (interactive) digital platform offering access to a range of digital services (accessible from the homes of the inhabitants as well as from the townhouse). This platform will connect on the one hand, users (citizens) and suppliers of services, but on the other hand also the home situation with the community and services hotspot and a wide range of external service providers; - New digital services; - New ways for service providers to deliver services in rural areas, enhancing new business models; - New (digital) functions added to the townhouse, in order to strengthen its position as a social hot spot of the village; - A report resulting from the monitoring and evaluation activities executed within the framework of the project; - A toolkit consisting of an open source software, instruction manuals, do´s and don´ts, process descriptions, in order to make the results, products and applications, knowledge, experiences and lessons learned transferable to other rural villages/areas. - The project has been transferred to the village and will be continued and extended.

(Expected) outcome within the WP The concept/toolkit can be easily transferred and implemented in other small villages in rural areas in the province of Fryslân or abroad. The same goes for the different digital services offered and the functions added to the townhouse.

(Expected) outcome for the region as a whole (impact of the project; effects may be written in terms of the sustainability triangle = 3 P approach (people, planet, profit), i.e. benefits on the social, economical and physical part) Will be described in a later stage (see also under ´Key questions list´)

Planning 2012-2013

Costs (state of affairs 15-9-2012) Internal hours of the Province of Fryslân Internal hours of the Municipality of Kollumerland

External costs: Expert meeting selection digital platform: € 3.000 Projectmanagement general (DHV): € 44.000 Development projectplan pilotproject Care: € 11.000 Implementation of the pilotproject Care: € 18.000 Development of the digital platform: € 10.000

Financing The internal hours of the Province of Fryslân, the hours of external experts, and the cost of equipment and other overhead are registered and co-financed within the Vital Rural Area budget of the Province of Fryslân. The internal hours of the Municipality of Kollumerland are registered and co-financed as ´internal hours´ within the Vital Rural Area budget of NOFA.

The costs of the project ´Care´ are partly co-financed by the organisations involved in the implementation of the different digital services/functionalities.

Implementation of the project (cf. CAA) which stakeholders were involved? See above under ´Projectpartners´. what process did you run through to fit the project into local conditions? Will be described in a later stage (see also under ´Key questions list´) how did you sustainably implement the project (locally, regionally)? Will be described in a later stage (see also under ´Key questions list´)

KEY QUESTIONS LIST The project took a long period of preparation. The implementation of the project recently started, and therefore it is at this moment too early to answer these questions. Nevertheless, we are convinced that, in a later stage of the project, we will be able to give adequate and reliable answers to these key questions, due to the following project-activities: - Different aspects of the local situation at the village of Burum at the start of the project have been mapped and described by the Frisian regional research organisation Partoer (nulmeting). Consequently we have a clear picture of the starting point of the project and we will be able to measure the impact the project made on these aspects and the changes it caused. - Partoer has also developed a monitoring and evaluation framework for the project. As soon as the official launch of the project has taken place this framework will be executed. - A special subproject will be prepared: the transfer of the management (beheer) of the project developed to the village of Burum (technisch en content beheer; the continuity/sustainability of the project after the project period of Vital Rural Area and the further local development of the project; the transferability of the knowledge and experiences developed within the project to other interested villages (i.e. description of processes and do´s and don’ts related to the development of the digital platform, the digital services offered, the monitoring, process- and project management, the project organisation, interaction, involvement and commitment of the inhabitants and the service providers, new business models for service providers offering digital services , the transfer of the project management to the village) and the creation of an environment where the open source software and accompanying manuals developed will be made available. We expect to be able to answer most of the key questions in about 6 months.

1 Which successes were achieved so far in the pilot project? - what is the background / main reason for these successes? - what set-backs or problems did you face and what were the reasons for this? - are there any break-down patterns to be recognized in the project? - are these set-backs, problems or break-down patterns easy to solve? How? - what are the DO’s and the DON’Ts of the project? - what are critical success factors in this project?

2 What are the expected boundary conditions for the project to be implemented? - in terms of policy frameworks - in terms of physical circumstances - in terms of involvement of people / partnerships / entrepreneurs / public bodies - in terms of budget and financial support

3 Which related projects can be studied or consulted (other innovative best practice examples) before starting to think on implementation?

4 What is the applicability / transferability of the project? a) as derived from the project results - in terms of critical mass (physical, social, budget) - in terms of the needs of the region or location - in terms of the starting point for implementation - in terms of participation and organization - in terms of time needed for implementation - in terms of expected outcome (spin off for other fields: physical, social, economical)

b) as derived from testing or implementation the project or the project results elsewhere. What were the results there?

5 Which tools does the project bring in to alleviate / help starting up implementation elsewhere?

6 Sustainability a) How is/can the project be sustainably implemented? What is needed to reach this? - in terms of organization - in terms of regional / local networks/partnerships / people - in terms of budget

b) what are the benefits of the project seen from the Profit, Planet, and People side?